Insulated Program

Shipping

Estimated shipping times:

Warranty

We stand behind the quality of our products with a comprehensive warranty program — our guarantee that every Herschel Supply item is free of material and manufacturing defects. To complete a warranty claim, click the link below.

Returns

30 Day Return Policy

• • Not quite right for you? No problem — Our 30 Day Return policy gives you time to make sure the item you purchased is perfect for all the journeys you’re taking.
• • Returned items must be unused and unwashed with the original tags attached.
• • Please note, you are responsible for organizing your return shipping and covering all expenses incurred during the return process. Please note that our warehouse is located in the Netherlands.

Herschel Heritage™ Hardshell Policy

• • Changed your mind or your plans? No problem — our 100 Day Trial policy gives you time to make sure it’s perfect for all the trips you’re taking.
• • While you're free to test out the size, features and feel of your luggage at home, our 100 Day Trial policy is void if your luggage has been used in transit, or anywhere outside your home.
• • Not quite right for you? Just file a return within 100 days of receiving your luggage.
• • Refunds will be issued to the original method of payment.
• • Customers are responsible for all shipping expenses on the return of Herschel Supply products. Visit our Return Fees section for details.
• • Returned items must be unused with the original tags attached.
• • This extended return policy only applies to our range of Herschel Heritage™ Hardshell Luggage.