Supporting our global community together when they need it most. See how we can help together with the Herschel We've Got Your Back™ initiative.
Saying thanks to the front lines
We’re giving thousands of bags to health care facilities across North America to help front line workers on their journeys to and from work.
Backpacks for kids
We're partnering with schools to make sure that every kid who needs a backpack has one. Stay tuned for details on how your school can participate.
Our online store remains open and we will continue to fulfill online orders. Please note that while our operations have not been affected, processing and delivery times may be delayed as the situation evolves. We will be updating this page if anything changes. Thank you for your patience and understanding.
We're here for you 24/7 – if you have any questions, reach out to our team at:
Estimated shipping times:
|Standard Ground||Free||5-7 Business Days|
|Express||€10||3-5 Business Days|
We stand behind the quality of our products with a comprehensive warranty program — our guarantee that every Herschel Supply item is free of material and manufacturing defects. To complete a warranty claim, click the link below.
If you would like to return a product purchased from our online store, please go to our Self Service Returns page to begin the returns process or log into your Herschel Supply account. You will be given a RA# and emailed instructions on how to complete your return.
Herschel Supply product that is purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Herschel Supply.
Items purchased between November 1st 2022 and December 31st 2022 are eligible for a full return with the original receipt until January 31st, 2023. The return value will be put on to the original form of payment or a store credit for the original purchase value. Please note, updates have been made to our Holiday return policy. Please reach out to Customer Service for any return requests or additional inquires.
*All sale items outside of this time period are final sale. Customers are responsible for all shipping expenses on the return of Herschel Supply product.